RETURNS & EXCHANGES

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Shipping & international deliveries

For deliveries outside Sweden, import duties, VAT, and other local charges may apply in accordance with the regulations of the destination country. These costs are the responsibility of the recipient. We recommend reviewing local import regulations prior to placing an order.

We ship artworks internationally via established carriers such as DHL and, where necessary, other professional freight companies. We are responsible for export declarations and delivery to the carrier.

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Right of withdrawal 

In accordance with EU distance selling regulations, you have the right to withdraw from your purchase within 14 days of receiving your order.

To exercise this right, the artwork must be returned in essentially unchanged condition, in its original packaging, and accompanied by proof of purchase. You must contact us prior to returning any item.

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Return conditions

The customer is responsible for handling the artwork with care during the withdrawal period. If the artwork has been handled beyond what is necessary to establish its nature, characteristics, and functionality, a deduction for diminished value may apply.

Returns must not be sent without prior written approval.

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Returning artworks

To initiate a return:

• Email: retur@mivafineart.com

• Subject line: “Return request”

• Include order number, artist name, and artwork title

• Attach proof of purchase

We arrange return shipping to ensure safe handling of artworks. Return shipping costs are borne by the customer and will be deducted from the refund. Original shipping costs are non-refundable.

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Refunds

Once the returned item has been received and approved, refunds will be processed within 14 days from receipt of the goods or valid proof of return shipment.

Refunds will be issued using the same payment method used at purchase, unless otherwise agreed.

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Damages & claims

In the event of transport damage, this must be reported immediately to both the carrier and us, including photographic documentation.

For all claims, we reserve the right to inspect the artwork. If the claim is approved, we will cover return shipping and offer either a replacement or appropriate compensation.

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Complaints

If a product is damaged or incorrect upon arrival, you have the right to file a complaint.

Please inspect your order upon delivery. If the package is visibly damaged, notify the carrier immediately and document the damage with photographs. We require both images and your order number to process your claim.

Contact us immediately at: complaints@mivafineart.com

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All artworks are quality-checked before dispatch. Our customer service will respond to complaints within seven (7) working days. Please do not return any item before receiving instructions from us.

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Miva Fine Art will determine whether the issue is resolved through repair or replacement.

If you are not satisfied with the outcome, you may contact the Swedish National Board for Consumer Disputes (ARN) at www.arn.se.

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Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalised artworks (e.g. framing or bespoke orders) cannot be returned or refunded, as they are produced specifically to order

• Digital products delivered electronically with prior consent for immediate delivery

• Gift cards​

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Important information on international returns

For returns from countries outside the EU, customs duties, import VAT, and local charges are non-refundable.